Refund policy

Refund and Exchange Policy

We want you to Naqi Online Products!

 

Refunds and exchanges are available under the following conditions:

-          You received the wrong item.

-          Your item arrived damaged.

-          Your product is defective (e.g., missing compartments, misprints).

 

Refunds and exchanges are not available for:

-          Change of mind or dislike of theme.

-          Opened or used product (due to the nature of the product).

If your refund request is approved, it will be processed to your original payment method within 5–10 business days.

Exchanges must be requested within 2 days of receiving your order.

Customers are responsible for return shipping costs unless the error was on our side.

 

Damaged or Missing Items

If your item arrives damaged or incomplete, please contact us within 2 days of delivery and provide photos of the issue. We will send a replacement (if stock is available), or issue a full refund if a replacement is not possible.

 

How to Request a Refund or Exchange

Please email us at support@naqi-online.com within 2 days of receiving your order, including:

-          Your order number

-          Photos of the product and packaging (if damaged or defective)

-          A short description of the issue

✉️ Contact us at support@naqi-online.com if you have any questions about this policy.